UL Project and Process Management contributes to the UL mission by:
- Managing university-wide and divisional projects
- Consulting and assisting on UL unit projects and change management
- Facilitating problem reframing sessions
- Providing current state analysis
- Gathering platform requirements
- Conducting user experience research
- Redesigning business processes
- Facilitating Design Thinking and UX workshops
Process Improvement Framework:
- Customer Journey Management
UX Methods Expertise:
- Asset inventory mapping
- Brand perception analysis
- Content usability testing
- Customer journey mapping
- Ecosystem mapping
- Heuristic evaluation
- Lightweight persona creation
- Service blueprinting
- Lightweight persona creation
Contacts:
- Full-Time Staff
- Birgit Debeerst, Director, [email protected]
- Nicolas Marin, UX (User Experience) Manager, [email protected]
- Tahisha Mayfield, Project Manager, [email protected]
- Susan Pilley, Project Manager, [email protected]
- Part-Time Staff
- Telliffier Morris, Service Designer
- Dmitry Veretennikov, Data Analyst
- Student Staff
- Nicholas, GPA in Data Analytics
- Enzo, UX Research Assistant
- Marisa, UX Research Assistant
- Sarem, UX Research Assistant
- Sharanya, UX Research Assistant
- Interns
- Grace, UX Research Intern
- Let’s make things better together! Do you like to provide feedback to make the Mason experience better? Have you heard of UX Research and want to learn more? UL Project and Process Management is seeking student volunteers to provide feedback as needed such as sharing your experience signing up for an event on Mason360 or logging into a new application. In return, you can help improve the student experience at Mason and learn about UX Research. Contact Nicholas Marin at [email protected] to connect.