UL Project and Process Management contributes to the UL mission by:
- Managing university-wide and divisional projects
- Consulting and assisting on UL unit projects and change management
- Facilitating problem reframing sessions
- Providing current state analysis
- Gathering platform requirements
- Conducting user research
- Redesigning business processes
- Facilitating Design Thinking and UX workshops
Process Improvement Framework:
- Journey Management
UX Methods Expertise:
- User interviews
- Usability testing
- Ecosystem mapping
- Asset inventory mapping
- Brand perception analysis
- Service blueprinting
- Customer journey mapping
- Lightweight persona creation
Contacts:
- Full-Time Staff
- Birgit Debeerst, Director, bdebeers@gmu.edu
- Tahisha Mayfield, Project Manager, tmayfie4@gmu.edu
- Susan Pilley, Project Manager, spilley@gmu.edu
- Part-Time Staff
- Telliffier Morris, Service Designer
- Student Staff
- Dmitry, GPA in Data Analytics & UX Research
- Ekaterina, GPA in Process Analysis
- Enzo, Project Assistant
- Mai, Project Assistant
- Mohammed, Project Assistant
- Shahrier, Project Assistant
- Let’s make things better together! Do you like to provide feedback to make the Mason experience better? Have you heard of UX Research and want to learn more? UL Project and Process Management is seeking student volunteers to provide feedback as needed such as sharing your experience signing up for an event on Mason360 or logging into a new application. In return, you can help improve the student experience at Mason and learn about UX Research.
- To become a UX Volunteer, log in to Mason360 and join the Mason360 group UX Volunteers. If you have any immediate questions, please contact Susan Pilley at spilley@gmu.edu.