Project and Process Management

UL Project and Process Management contributes to the UL mission by:

  • Managing university-wide and divisional projects
  • Consulting and assisting on UL unit projects
  • Providing business process analysis
  • Gathering platform requirements
  • Conducting user research
  • Facilitating Design Thinking and UX workshops

UX Methods Expertise:

  • User interviews
  • Usability testing
  • Ecosystem mapping
  • Asset inventory mapping
  • Service blueprinting
  • Customer journey mapping
  • Lightweight persona creation


  • Birgit Debeerst, Director,
  • Tahisha Mayfield, Project Manager,
  • Susan Pilley, Project Coordinator/Analyst,
  • Hsien Shen, UX Research Assistant
  • Harshita Maddali, Project Assistant
  • Yuhyun Sihn, Project Assistant
  • Vikas Velagapudi, Project Assistant
  • Dmitry, Project Assistant

UX Volunteers Group in Mason360:

  • Let’s make things better together! Do you like to provide feedback to make the Mason experience better? Have you heard of UX Research and want to learn more? UL Project and Process Management is seeking student volunteers to provide feedback as needed such as sharing your experience signing up for an event on Mason360 or logging into a new application. In return, you can help improve the student experience at Mason and learn about UX Research.
  • To become a UX Volunteer, log in to Mason360 and join the Mason360 group UX Volunteers. If you have any immediate questions, please contact Birgit Debeerst at